Frequently Asked Questions
Everything you need to know about leveling up your gaming gear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How long does shipping take for custom shells and buttons?
Standard shipping typically takes 7-15 business days depending on your location. We also offer expedited shipping options at checkout which can reduce delivery time to 3-5 business days.
Do I need special tools to install ExtremeRate kits?
Most of our kits come with the necessary screwdrivers and prying tools required for installation. However, some advanced mods may require a soldering iron, which will be clearly stated on the product page.
What is your return policy for electronics accessories?
We offer a 30-day return policy for items in their original packaging. Please note that we cannot accept returns for items that have been damaged during a failed installation attempt.
Are your products compatible with official controllers?
Yes, our shells, buttons, and internal kits are specifically designed to be 100% compatible with official original controllers from brands like Sony, Microsoft, and Nintendo.
Where can I find installation tutorials?
We provide comprehensive step-by-step video guides for all our products on our official YouTube channel and the 'Installation Guide' section of our website.